The 2018 China Automotive User Satisfaction Index was 79 points
2024-05-15
Beijing, September 26 (Xinhua) -- The 2018 China Automotive Industry User Satisfaction Index (CACSI) evaluation results released by the China Quality Association on September 26 showed that the 2018 China Automotive Industry User Satisfaction Index was 79 out of 100, an increase of 1 point year-on-year.
The China Quality Association stated that in 2012, the satisfaction index of the Chinese automotive industry reached a historical high of 80 points. Since then, it has been fluctuating and falling for four consecutive years, and has steadily improved in the past two years. This indicates that the current Chinese automotive industry has made gratifying achievements in satisfying users' pursuit of beautiful products and services, and the automotive industry is steadily entering a stage of high-quality development.
It is reported that the continuous improvement in satisfaction with the Chinese automotive industry in 2018 reflects the improvement in the quality of Chinese automobiles. The data shows that in terms of product quality, the reliability satisfaction score is 78.6 points, an increase of 1.3 points year-on-year. Car performance and design satisfaction score 77.4 points, a year-on-year increase of 1.1 points. In terms of service quality, the after-sales satisfaction score was 77 points, an increase of 1 point year-on-year.
It is worth noting that in the improvement of satisfaction in the Chinese automotive industry, independent cars have made a greater contribution. The data shows that the satisfaction score of autonomous vehicles is 78 points, an increase of 2 points year-on-year; Joint venture cars scored 80 points, an increase of 1 point year-on-year. The main reason is that autonomous vehicles continue to carry out technology research and development and management innovation according to user needs, especially in the application of automotive electronization, networking technology, manufacturing Internet vehicles and other aspects.
In joint venture cars, German satisfaction score was 81 points, an increase of 1 point year-on-year; Japanese satisfaction score is 80 points, an increase of 1 point year-on-year; American satisfaction score is 80 points, an increase of 2 points year-on-year; Korean satisfaction score 78 points, an increase of 1 point year-on-year; The French score is 77 points, which is the same as last year.
In the category of passenger cars, the satisfaction score for sedans is 79 points, an increase of 1 point year-on-year; SUVs (urban multifunctional sports vehicles) scored 79 points, an increase of 1 point year-on-year; MPV (Business Station Vehicle) scored 79 points, an increase of 2 points year-on-year; WeChat accounts for 76 points, an increase of 1 point year-on-year.
Since 2002, the China Quality Association has organized user satisfaction evaluations in the Chinese automotive industry for 17 consecutive years. The 2018 evaluation targets 200 car models with high sales in 2018, involving 50 automobile production enterprises nationwide. The investigation period is from April 10th to August 20th, 2018. The evaluation index system is constructed in five dimensions, including overall satisfaction evaluation, performance design evaluation, quality reliability evaluation, after-sales service evaluation, and sales service evaluation. (End)
The China Quality Association stated that in 2012, the satisfaction index of the Chinese automotive industry reached a historical high of 80 points. Since then, it has been fluctuating and falling for four consecutive years, and has steadily improved in the past two years. This indicates that the current Chinese automotive industry has made gratifying achievements in satisfying users' pursuit of beautiful products and services, and the automotive industry is steadily entering a stage of high-quality development.
It is reported that the continuous improvement in satisfaction with the Chinese automotive industry in 2018 reflects the improvement in the quality of Chinese automobiles. The data shows that in terms of product quality, the reliability satisfaction score is 78.6 points, an increase of 1.3 points year-on-year. Car performance and design satisfaction score 77.4 points, a year-on-year increase of 1.1 points. In terms of service quality, the after-sales satisfaction score was 77 points, an increase of 1 point year-on-year.
It is worth noting that in the improvement of satisfaction in the Chinese automotive industry, independent cars have made a greater contribution. The data shows that the satisfaction score of autonomous vehicles is 78 points, an increase of 2 points year-on-year; Joint venture cars scored 80 points, an increase of 1 point year-on-year. The main reason is that autonomous vehicles continue to carry out technology research and development and management innovation according to user needs, especially in the application of automotive electronization, networking technology, manufacturing Internet vehicles and other aspects.
In joint venture cars, German satisfaction score was 81 points, an increase of 1 point year-on-year; Japanese satisfaction score is 80 points, an increase of 1 point year-on-year; American satisfaction score is 80 points, an increase of 2 points year-on-year; Korean satisfaction score 78 points, an increase of 1 point year-on-year; The French score is 77 points, which is the same as last year.
In the category of passenger cars, the satisfaction score for sedans is 79 points, an increase of 1 point year-on-year; SUVs (urban multifunctional sports vehicles) scored 79 points, an increase of 1 point year-on-year; MPV (Business Station Vehicle) scored 79 points, an increase of 2 points year-on-year; WeChat accounts for 76 points, an increase of 1 point year-on-year.
Since 2002, the China Quality Association has organized user satisfaction evaluations in the Chinese automotive industry for 17 consecutive years. The 2018 evaluation targets 200 car models with high sales in 2018, involving 50 automobile production enterprises nationwide. The investigation period is from April 10th to August 20th, 2018. The evaluation index system is constructed in five dimensions, including overall satisfaction evaluation, performance design evaluation, quality reliability evaluation, after-sales service evaluation, and sales service evaluation. (End)
